All our products are made to order. Once your order is placed, production on your item begins. Due to the handmade nature of each of our products, shipping times can take anywhere form 4-8 weeks. We promise you each Sawa bag is well worth the wait.
You will be emailed when your order ships. If you have any questions in the meantime please let us know!
If for any reason you are not happy with your purchase, please contact us within 14 days of delivery. You may return the item(s) within 30 days for a refund back to the original form of payment, less the shipping charge. Please return items in original condition (unworn, unwashed, unaltered). Items that do not meet these criteria will be denied. Final sale items are non-refundable and non-exchangeable.
Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
If you have any issues with the quality of your product please contact us directly at email@example.com. We will always do our best to make it right and ensure you love your products as much as we do!